We didn’t come across too many negatives when we were testing it out, although the pricing of its high-end plans is quite steep.īut, cheaper plans start from just $5 per month and come with great features.
ZENDESK SUPPORT BOT SOFTWARE
Overall, Zendesk is a powerful CRM software provider with a range of solutions for businesses of all sizes. It’s a good like-for-like alternative to Zendesk which we would recommend at least looking at. Similarly, HubSpot offers a wide range of support and sales tools that rival Zendesk’s high-end plans. However, it comes with a more beginner-friendly user interface that’s easier to get started with. Zendesk is great, but there are plenty of alternatives out there worth considering if you’re looking for something a little different.įor example, Freshdesk offers very similar features to the Zendesk Support package. And it didn’t disappoint.įor starters, you can speak directly to the Zendesk team by submitting an online ticket, using the online chat tool, calling your local office in almost 20 countries worldwide, or reaching out via one of its various social media profiles.Īdditionally, Zendesk comes with a comprehensive help center that contains answers to most frequently asked questions, along with more detailed guides to optimize your experience. Zendesk is a leading customer support software provider, so we expected it to offer the premium support that it promises its users. You can also customize many aspects of the Zendesk dashboard. This means it can take a little to get used to, but if you’re willing to spend an hour or two finding your way around, you should be fine. In general, one of the things Zendesk focuses on is providing enough relevant information without creating a cluttered space. The exact user interface you have access to will depend on the plan/products you’re using, but we certainly didn’t have any problems with the variations we explored. With these, you can rest assured that your customer interactions and data are fully protected and safe from hackers. On top of this, Zendesk is known for its powerful security features. It includes phone, live chat, email, and online ticket support options, along with the ability to create your own personalized knowledge base. Additionally, it comes with tools to help your team become more productive by boosting morale and reducing costly downtime.įinally, we wanted to quickly touch on Zendesk’s great customer support system. It allows you to manage employee interactions and rapidly address queries and support requests. We also loved Zendesk’s powerful Internal Help Desk software. Again, it’s impossible to cover everything here, but we’ve done our best to include the most noteworthy. FeaturesĪs one of the most powerful CRM software providers available, Zendesk naturally comes with a huge range of great features. These come with everything in the Suite package, along with the Sunshine CRM platform, advanced security features, dedicated technical support, and more. Upgrading to an Enterprise subscription costs $149 per agent per month and opens up access to even more advanced tools.įinally, Zendesk also allows you to build your own high-end custom plans.
ZENDESK SUPPORT BOT FULL
The Zendesk Suite comes with everything in the corresponding Support package, along with a range of extra features.Ī Professional plan costs $99 per agent per month and comes with full omnichannel support, knowledge base integrations, and powerful reporting options.
ZENDESK SUPPORT BOT UPGRADE
All plans come with Lite versions of the Chat, Talk, and Guide modules, which you can upgrade at an extra cost. It comes with five different subscription options, with prices ranging from $5 to $199 per month.
The Zendesk Support package is designed to help you track and manage customer support queries. Finally, the Connect package is custom priced and includes different features according to your needs. Sell includes powerful sales software to advance your business, Explore comes with powerful analytics tools, and Gather allows you to create your own community forum. Chat and Talk come with tools to help you manage online live chat and phone support respectively. The Guide program is designed to help you build a knowledge base and deliver automatic answers to customer queries.
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